Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Pick Up (Greater Vancouver Area only)
To place a pick-up order, simply browse our website, add your desired products to your cart, and proceed to checkout as usual. At checkout, you’ll have the option to select Pick Up at a Public Pickup Location.
Please note: Pick-up is by arrangement only. After placing your order, kindly send us a DM on Instagram so we can coordinate a convenient pick-up time. Pick-up location is in New Westminster.
Shipping Coverage
We ship to any address in Canada through our trusted shipping partner, Chit Chat to ensuring a reliable delivery.
How Shipping Works
When you place an order, we'll automatically calculate shipping costs based on your delivery address and provide you with the exact rate before you complete your purchase.
FREE SHIPPING OFFERS
- Metro Vancouver & Vancouver Island: FREE shipping on orders over $120 CAD
- Canada-Wide: FREE shipping on orders over $150 CAD
Processing & Delivery
- Orders are typically processed within 1-2 business days
- You'll receive tracking information once your order ships
- Delivery times vary by location across Canada