Contact Us- Kim's Matcha House
Contact Us
We're here to help with any questions about our authentic Japanese matcha products!
Get in Touch
Email: support@kimsmatcha.com
Instagram: @kimsmatchahouse - Our primary support channel
Chat with Us: Use the chat button on our website for general inquiries
Response Times We typically respond to Instagram messages and emails within 24 hours.
For Order Support Please have your order number ready when contacting us about:
- Order status and tracking
- Product questions
- Store error issues (covered under our returns policy)
Pick-up Arrangements Local Vancouver customers can arrange pick-up via Instagram DM to coordinate timing.
Business Hours Monday - Friday: 9:00 AM - 6:00 PM PST Saturday - Sunday: 10:00 AM - 4:00 PM PST