Refund policy

Returns Policy
We maintain a final sale policy to ensure we can offer our customers the most competitive pricing on authentic Japanese matcha.

Store Error Exception:
In the event that an error occurs on our part (incorrect item shipped, damaged product upon arrival, etc.), we will gladly resolve the issue:
  • Please contact us promptly with your order number and specific details regarding the concern
  • We will cover all return shipping costs for verified store errors
  • Refunds are typically processed within four weeks, which includes return transit time (5-10 business days), our internal processing period (3-5 business days), and your financial institution's processing time (5-10 business days)
Should you believe there has been an error with your order due to our oversight, please Contact Us with your order number and detailed information about the product concern. We will respond promptly with return instructions.
We kindly ask that you inspect your order upon delivery to ensure accuracy.